Return and refund policy

Effective Date: July 30, 2026

At neytcnzv.shop, we value customer satisfaction and aim to make every purchase a positive experience. If you need to return a product, please review the policy below.

Return Eligibility

You may request a return within 30 days after your order has been delivered.

Returned items must meet the following requirements:

• The item must be unused and in its original condition.
• Original packaging, accessories, labels, and documentation should be included.
• Proof of purchase or the original order confirmation is required.

Products that have been altered, damaged through misuse, or returned incomplete may not qualify for a refund.

How to Initiate a Return

Please contact our customer support team before returning any merchandise.

Email: info@neytcnzv.shop

Please include:

• Order number
• Product name
• Reason for the return
• Photos if the product arrived damaged, defective, or incorrect

After your request has been approved, you will receive detailed return instructions.

Return Inspection

All returned products are inspected after arrival to confirm compliance with this policy before a refund is authorized.

Refunds

Approved refunds are generally issued within 5–10 business days after the inspection has been completed.

Refunds are returned to the original payment method whenever possible.

Non-Returnable Situations

Returns may be declined if the request falls outside the return period or the product does not satisfy the eligibility requirements.